Return & Exchange

1.Unworn/unwashed garments can be exchanged within 10 days of purchase with their original receipt & tag. 

2.No exchanges/refunds/claims can be made on discounted products/Clearance Sale.

3.If any item purchased at full price goes on sale, it will be exchanged at the marked down price.

4.All prices are fixed and inclusive of taxes.

5.No cash refund.

6.Exchange for sunglasses, undergarments, belts, hat/caps, shoes & accessories will not be entertained due to hygienic reasons.

7.Read care label inside the garment.

8.Specifically, for online purchases:

 a. If the product is damaged, return the product after approval and get Online Store Credit for the same amount (minus shipping costs) for future purchases, within 10 days of receiving your order. No requests will be entertained after 10 days of purchase.

b. Online Store Credit means you can return your purchase and utilize the same amount for a later purchase.

c. Items will be sent back after request is approved through courier. Shipping costs will not be part of the exchange or claim.

d. Shipping costs will only be refunded for online purchases if:


  • The item was damaged when received by the customer
  • The wrong item was delivered
  • Promotional free shipping is being offered


In all other cases, you will be responsible for bearing the cost of sending the item back to us.

e. An alternative is to exchange the product at any ONE store (After Approval).

f. Currently we do not offer any refunds or exchanges for international online orders.


Order Cancellation

ONE reserves this right of cancelling your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.


For questions and queries email us at