Do I need to create a member account?
You can browse on our website and add items to your basket without creating an account and can place the order with guest checkout. But creating a member account will provide you the following benefits:
- Making Shopping process easier
- Save delivery addresses
- View all previous orders from your account
- Check your order status before it’s shipped
What if I forget my password?
Click on ‘Forgot Your Password’ available at the login/sign-up page. Enter your email address and click on the ‘Reset Password’. A set of instructions will be sent to your registered email to reset your password. After your credentials have been verified, you will be able to create a new password.
How can I update or edit my shipping/billing address details?
The first log in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. You can also update your password from there.
How do I order online?
To purchase any product on the ONE Life eStore, simply click on the item you wish to buy, select the required size/color and click 'add to cart'. You will get a pop-up that the product is added in your cart. Click the ‘proceed to checkout’ button and provide all your delivery details at the checkout page, don’t forget to provide the valid cell phone and email. After that select your desire payment option from the drop-down list and click the ‘place order’ button.
How do I know that my order is placed or not?
ONE Life eStore uses a highly precise automated email system. After successfully placing the order you will get the confirmation email at your valid email address within time. In which you will get your order summary/invoice with your order number. If you did not receive an email that means your order is not successfully placed.
Why does the item in my cart now say it is unavailable?
Unfortunately, when you add items to your cart, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you receive an error stating you cannot check out due to an item being unavailable, you will need to remove this item from your cart to continue the checkout process. Please contact firstname.lastname@example.org for support if needed.
Can I cancel my order?
Yes, you can cancel or change your order at the same time as you are still browsing and shopping, simply remove it and/or update from ‘Shopping Cart’.
But once your order has been confirmed, however, you can't change or cancel it prior to dispatch. In this instance, the order will be sent to you and then if required you will have to return it. Please refer to our Returns Policy if you require further information.
ONE reserves this right of cancelling your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.
How can I pay on your site?
At ONE Life eStore, we have the following payment options:
- Cash On Delivery (Only in Pakistan)
- Easy Paisa
- Credit/Debit Card*
*Card holder's CNIC copy required for Credit/Debit Card orders, (you can send CNIC copy through e-mail or WhatsApp on our Customer Care Number)
What currency do you use?
All prices have a default display in Pakistani Rupee (PKR), including GST.
How long will my order take to be delivered?
Shipping time within Pakistan is 3- 5 working days.
What courier services do you use for shipping?
Shipments within Pakistan are dispatched by Trax, Call Courier, Swyftlogistics.
What if I am not available at the time of order delivery?
Our courier person attempts twice to deliver a parcel at your provided address. Kindly ensure that the valid address, postal code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to ONE Life head office and you will get the email confirmation.
How do I check the delivery status?
After dispatch, you will be provided a tracking number for your order through email. You can check your order status on the TCS website for local orders, copy and paste your tracking numbers and track your order. The link is provided below:
*Trax consignment # starts from 223****
Call Courier: https://callcourier.com.pk/tracking/
*Call Courier consignment # starts from 02465-01-01062****
*Swyft consignment # starts from LHE577046****