Refund policy

 

 

Exchange, Return & Refund Policy

•       All purchases are non-refundable either paid or cash on delivery

•       Exchange allowed at any ONE retail store within 14 days from the date of delivery with the Order number/original receipt

•       Exchange items must be unused, unwashed, with original tags and packaging.

•       Exchanges will be processed at the current selling/system price of the product at the time of exchange. (Customer has to pay price difference in-case he/she selects different article of higher price)

•       All prices are fixed and inclusive of taxes.

•       Products purchased during sales or promotions are eligible for size exchange only, subjected to stock availability. but No size exchange / damage/claim shall be accepted on Clearance Sale items.

•       No exchange will be given on fragrances, undergarments, accessories, sunglasses, caps, shoes, or hygiene items.

 

UNAVAILABLE OR DAMAGED ITEMS (ONLINE ORDERS)

•       If an item from a paid order becomes unavailable or is found to be damaged during shipping, ONE reserves the right to cancel that item.

•       In such case, customers will be offered either:

a.    A replacement article of same value of their choice, or

b.    A store voucher of equivalent value for future purchases.

 

DAMAGE OR MISSING ITEM CLAIMS (ONLINE ONLY)

Claims for damage or missing items will only be entertained if:

•       A complete video without tempering, starting from the opening of the parcel with everything clearly visible, is shared within 24 hours  either via email or WhatsApp.

If the claim is approved:

•       For damaged items:

•       The item must be returned.

•       A voucher for the same amount (minus shipping costs) will be issued for future purchases.

•       For missing items:

•       The missing item will be dispatched FOC (Free of Cost) after approval.

Shipping costs will only be refunded for online purchases if:

•       The item was damaged when received by the customer

•       The wrong item was delivered

•       Promotional free shipping is being offered

•       In all other cases, you will be responsible for bearing the cost of sending the item back to us.

•        

ONLINE STORE CREDIT

•       Online Store Credit allows you to return your purchase and use the same amount for a later purchase.

ORDER CANCELLATION

•      ONE reserves this right of cancelling your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.